for Startup, Digital Entrepreneurs, E-commerce– Solopreneurs!
I’m a Virtual Assistant, and as your Top Assistant I support you and assist you remotely, using the most innovative Internet tools. I help you to optimize your time, to grow your Business and to be more productive. With my assistance I aim to lighten your workload and to help you delegating time-consuming tasks. Depending on what you need I’ll be your shadow or a discreet assistant. Customer Satisfaction, Problem Solving, Multilanguage Support, Project Management, Customer Service Coaching : as a Virtual Assistant, I can provide you these services and much more!
What is a Virtual Assistant?
The Virtual Assistant profession is born in the 90’s in the USA and has progressively been getting more in demand throughout Europe and in the whole Business world. A Virtual Assistant is a Solopreneur, who supports the clients remotely, offering them the own experience and know-how and being always updated about Digital and Marketing innovations.
Nowadays In Italy many Companies, Top Manager, Solopreneurs, Digital Entrepreneurs, Startup, require and seek the professional services of a Virtual Assistant. The benefits: being more efficient, remaining focused on the most important tasks of its own business, reducing the costs, making use of the most innovative Internet tools, being more productive and increase the business.
How I can support your Business
My services are provided in: Italian, English, German, French
TOP FOREIGN LANGUAGES:
- Products Listing
- Writing for the Web
- Expense Reports
- Travel and Expenses Management
TOP COPYWRITING AND CONTENT MARKETING
- Content Writing
- Web Content
- Optimized Products Listing
TOP CUSTOMER CARE
- Customer Care in 4 languages on E-commerce platforms
- Customer Care in 4 languages on Amazon
- Social Customer Care: Customer Care on Social Media
- Customer Service Coaching
- Customer Service Coordinator: Team Building, SOP. Team Management
- Onboarding Team
TOP OFFICE MANAGEMENT
- General VA
- Customer Relationship Management
- Customized Projects
CUSTOMIZED FOR FREELANCERS AND REMOTE WORKERS
- Support for Online Projects
The reasons why you should delegate your work to me
Working with a Virtual Assistant means a lot of advantages for you: for example saving money and getting a tailored service,
which responds to your effective needs.
ALL IN ONE
IF YOU ARE A BEGINNER
I’m Antonella Damiano, I’m a certified Virtual Assistant and Senior Customer Service Representative and Customer Service Coach.
Once we start working together, I’ll be your Top Assistant, because I only aim the best for my customers and I want them to get to the TOP! I consider customers’ needs as my priority!
Before becoming a happy Remote Worker, I have been working for 13 years in SMEs, in Sales & Marketing department and as Customer Service Representative.
After my career as an employee, I started my online Virtual Assistant business and since then I’m cooperating daily with Italian and international Professionals, Companies and Teams. In 2019 I was selected as Senior Customer Service Specialist and Coach for a program launched by an important and international automotive brand. Over the years I have helped other people to refine their Customer Service techniques, to start online projects and to organize and manage their business and time as Remote Workers.
I got a Master’s degree (Laurea) in Foreign Languages at the University of Pisa and I’m fluent, verbal and writing, in: English, German and French.
Some of my passions: Languages, Customer Satisfaction, Organization, Problem Solving, Coaching.