I’m Antonella Damiano and I’m a certified Virtual Assistant. Italian is my mother tongue and I’m fluent in: English, German and French, as I got a mMaster’s degree (Laurea) in Foreign Languages and I’ve been studying and working abroad (Germany, France, England, Russia, Egypt). In fact, I have achieved the ability to adapt to multicultural environments.

Before becoming a certified Virtual Assistant, I’ve been working for 13 years in SMEs, in Sales & Marketing department and as Customer Service Representative for both Italian and international customers.

I know very well both traditional off-line business models and on-line businesses, especially E-commerce businesses. Over the years I have gained a lot of experience on the Amazon platform and I have helped several E-shops to organize and manage their Customer Service and to focus on Customer Satisfaction and Customer Relationship Management.

Last but not least……. I’ve built my online business on my own, facing eventual problems and exploiting its potential. With the same passion, I like to support other professionals and teams, contributing to lighten their workload and assisting them in various stages of their business! If you are thinking of starting a journey in Customer Service or refining Customer Satisfaction techniques, or if you want to become a Remote Worker, I will be happy to help you and to support you!

COACHING

Over the years I have met many people and professionals, with new ideas and eager to starting new paths.

It has been an immense pleasure to help them in becoming Remote Workers and in understanding how to manage their time and projects. In 2019 I have been selected as Customer Service Specialist and Coach for a program launched by an important and international automotive brand.

Then I continued to help other professionals and teams to enter the world of Customer Service or to improve the techniques of Customer Satisfaction.

Time is a created thing. To say "I don't have time" is like saying, "I don't want to".

Lao Tzu